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Privacy Policy

Joefish Digital ("the Company," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website, services, or communicate with us.

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1. Who We Are

Joefish Digital is a UK-based marketing agency offering services including strategy development, CRM consulting, automation, and B2B advertising. For the purposes of UK GDPR, we are the data controller for the personal data we collect and process.

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2. What Information We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide to Us:

  • Name, email address, phone number, and job title.

  • Company information and billing details.

  • Content of messages or inquiries sent to us.

2.2 Information We Collect Automatically:

  • IP address, browser type, and operating system.

  • Details about your visit to our website, including pages viewed, duration, and referral sources.

  • Cookies and similar tracking technologies (see Section 8 for more details).

2.3 Information from Third Parties:

  • Data from third-party platforms such as LinkedIn if you interact with our content or services on those platforms.

 
3. How We Use Your Information

We use your personal data for the following purposes:

3.1 Service Delivery:

  • To provide our marketing services as agreed in our contracts.

  • To respond to inquiries and communicate with you.

3.2 Marketing and Communication:

  • To send you newsletters, updates, or promotional materials, with your consent.

  • To personalise and improve your experience with our services.

3.3 Legal and Compliance Purposes:

  • To comply with legal obligations, such as tax and accounting requirements.

  • To enforce our terms and conditions or protect against fraudulent or unauthorised activities.

 
4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

  • Consent: When you opt-in to receive marketing communications.

  • Contractual Obligation: To deliver services as per our agreement with you.

  • Legitimate Interest: For internal business operations and improving our services.

  • Legal Obligation: To comply with applicable laws and regulations.

 
5. How We Share Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with the following:

5.1 Service Providers:

  • Third-party vendors who assist in providing our services, such as hosting, CRM platforms, or analytics providers.

5.2 Legal Requirements:

  • Government authorities or regulators, where required by law.

5.3 Business Transfers:

  • In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new entity.

 
6. How We Protect Your Information

We implement appropriate technical and organisational measures to safeguard your personal data, including:

  • Secure servers and encryption for data storage.

  • Restricted access to personal data within our organisation.

  • Regular audits and monitoring of security measures.

 
7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.

  • Correction: Request correction of any inaccurate or incomplete data.

  • Erasure: Request deletion of your data (subject to legal obligations).

  • Objection: Object to the processing of your data for direct marketing or legitimate interests.

  • Data Portability: Request transfer of your data to another organisation.

  • Withdraw Consent: Withdraw consent at any time for processing activities reliant on consent.

To exercise any of these rights, please contact us at hello@joefish.digital.

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8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings or by using the cookie management tool on our website. For more information, please see our Cookie Policy.

 
9. Retention of Data

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Specific retention periods will depend on the type of data and the purpose for its use.

 
10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal data.

 
11. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated on our website or directly to you where appropriate. Please review this policy periodically to stay informed.

 
12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Joefish Digital
Email: hello@joefish.digital
 

Thank you for trusting Joefish Digital with your information. We are committed to protecting your privacy and ensuring transparency in our data practices.

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